Our cancellation conditions

No surprises, thanks to the travel cancellation insurance

Should you ned to start your holiday later or cancel it altogether due to illness or other reasons, we need to charge the total price.

Cancellation fees apply as follows:

  • In case of early departure or late arrival: 100% of the booking price
  • Cancellation 1 week before arrival: 90% of the booking price
  • 1 month to 1 week before arrival: 70% of the booking price
  • 3 months to 1 month before arrival: 40% of the booking price

We recommend taking out a travel cancellation insurance to cover cancellation fees; the insurance needs to be purchased at the time of booking.

We charge € 7.50 for meals not consumed.

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Information regarding COVID-19
  • We are looking forward to reopening our Hotel & Residence on 22 may 2021. Since your safety is our top priority,  all citizen of Riffian and Dorf Tirol will undergo a COVID-19 test. In our hotel we are also taking extensive protective measures for you.
  • Current entry requirements for South Tyrol are available here [https://www.suedtirol.info/en/information/coronavirus]
  • In our small hotel we accommodate only a small number of guests. The number of our long-time employees is also manageable. This allows us to easily follow all hygiene measures and safety distances in the spacious common areas.
  • If you prefer self-catering in these times, book one of our 8 holiday apartments in the Residence with its own kitchenette and refrigerator – here you can enjoy your holiday all to yourself. If you wish, we will even bring a breakfast basket directly to your holiday apartment.
  • At Hotel & Residence Zirmerhof we guarantee meticulous cleanliness as always. Several times a day, our employees clean and disinfect all areas and surfaces with high-quality antiviral agents.
  • The outdoor pool and the outdoor sauna with mountain view are open, as well as the indoor wellness area with indoor pool, relaxation rooms & saunas.
  • In the restaurant area, too, the safety distances are always observed: At our buffets you can serve yourself with appropriate protective measures.
  • Avoiding contacts is nowhere as easy as here in South Tyrol! During our guided hikes in the boundless nature and in the mountains, you can enjoy your holiday far away from the crowds, even in times of COVID-19.
  • Book without worries: Due to the current situation, all stays can be cancellation for free up to 14 days before arrival.
  • Further information about the current situation in South Tyrol is available here!

We work at full speed to organise everything for your holiday. If you have any questions, our reception is at your disposal every day by phone or e-mail.
The Ortner family and team

Hotel Zirmerhof