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Our cancellation conditions
No surprises, thanks to the travel cancellation insurance
Should you ned to start your holiday later or cancel it altogether due to illness or other reasons, we need to charge the total price.
Cancellation fees apply as follows:
- In case of early departure or late arrival: 100% of the booking price
- Cancellation 1 week before arrival: 90% of the booking price
- 1 month to 1 week before arrival: 70% of the booking price
- 2 months to 1 month before arrival: 40% of the booking price
We recommend taking out a travel cancellation insurance to cover cancellation fees; the insurance needs to be purchased at the time of booking.
We charge € 7.50 for meals not consumed.
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Information regarding COVID-19
- Reopening of our hotel after the winterbreak at 01/04/2023
- In our small hotel we accommodate only a small number of guests.
- If you prefer self-catering in these times, book one of our 8 holiday apartments in the Residence with its own kitchenette and refrigerator – here you can enjoy your holiday all to yourself. If you wish, we will even bring a breakfast basket directly to your holiday apartment.
- Recreation is nowhere as easy as here in South Tyrol! During our guided hikes in the boundless nature and in the mountains, you can enjoy your holiday far away from full cities.
- Book without worries: Due to the current situation, all stays can be cancellation for free up to 60 days before arrival.
- Further information about the current situation in South Tyrol is available here!
We work at full speed to organise everything for your holiday. If you have any questions, our reception is at your disposal every day by phone or e-mail.
The Ortner family and team
